Refund Policy
As part of our customer service, we offer the option of exchanging and returning merchandise when the customer wishes to return or exchange the purchased product due to manufacturing defects, size, color, etc.
- Returns
Returns must be authorized by the Logistics Manager and must be requested by the purchasing customer, who must also present the order details.
Returns must be made within 30 to 90 business days. Refunds are only issued directly to the Cardholder; no cash refunds are issued.
2. Article changes
This refers to exchanging items for one with the same characteristics at the same price. If the customer wishes to receive another item at a higher price, they must pay the difference due to irreparable manufacturing defects or because the customer wishes to change the color, size, etc.
Below are the policies to consider when making a change:
- Items exchanged for manufacturing defects will be accepted.
- If a Customer wishes to make an exchange, they must present the email address with the order details for that item; otherwise, the transaction cannot be completed.
- Changes must be made to items that have been sold or are being sold in the store.
- Changes due to factory defects must be authorized by the Manager.
- An item will only be exchanged for one of the same brand, model, or a different brand and model but at the same price. If the customer wishes to purchase another item at a higher price, they must pay the difference.
Refund to Credit and/or Debit card
Once the order has been canceled, the cardholder will be asked to refund the payment made. This may vary depending on the card-issuing bank and will be effective within 30 business days.
- The refund request to the credit and/or debit card will be made once the customer requests said service.
- The refund service can be requested through the customer service phone number: +5048745-8346 nationwide or by emailing atencionalcliente@mipatriala.com
